Return Policy

Last updated: September 2026

We want you to love your aer studio purchase. If you are not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Please note that candles must be unlit and all items must be free from damage.

Non-Returnable Items

Digital downloads and printables (all sales are final)
Items marked as final sale
Gift cards

How to Initiate a Return

To start a return, please email us at relax@aerstudio.co.nz with your order number and reason for return. We will respond within 2–3 business days with instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery at relax@aerstudio.co.nz with a photo of the issue and your order number. We will make it right at no cost to you.